Welcome to YourEcoWorld's website Terms and Conditions ("Terms").

YourEcoWorld is the trading name of Bridging the Gap 2 Limited ("Bridging the Gap 2 Ltd" "YourEcoWorld", "we", "us" or "our") provides the services available on this website ("Website"). Please read these Terms carefully as by using any part of this Website, including completing any customer registration with us and/or placing any order on the Website, you will be deemed to have understood and agreed to be bound by these Terms. If you do not agree with these Terms, then you must cease use of this Website immediately.

These Terms are a contract between us and you may wish to print a copy for future reference. For the avoidance of doubt, please note that each time you access this Website (for whatever reason), you will be deemed to have accepted these Terms. We may revise these Terms at any time by updating this posting. You should therefore check this Website from time to time to review the then current Terms to ensure that you are at all times fully aware of our current Terms. Any changes are effective immediately upon posting to the Website. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

DEFINITIONS

YourEcoWorld is a trading name of Bridging the Gap 2 Limited a company registered in England and Wales with company number 6975878 whose registered office is situated at 18 Rose Farm Rise, Altofts, Wakefield, WF6 2PL, UK. Email Address: support@YourEcoWorld.com. Telephone number: 0044 844 826 0348. VAT registration number GB 979 8455 35 .

"Website" refers to any of the websites owned and operated by YourEcoWorld including but not restricted to www.yourecoworld.com or any subsequent URL which may replace it. "Goods" means the articles supplied and displayed for sale on the Website. "Buyer", "user", "you" refers to you as a customer who is placing an order with YourEcoWorld or you as a user of this Website.

Terms & Conditions index    4. Placing an order with us 5. Price 6. Payment 7. Despatch 8. Delivery 9. Post & packaging 10. Custom duties and other taxes 11. Risk and ownership 12. Cancellation, returns & exchanges 13. Damaged goods 14. Description of goods 15. Intellectual property 16. Representations, warranties and limitation of liability 17. Third party links 18. Enquiries, comments, and complaints 19. Further conditions 20. Governing law 21. Dr. Hauschka and Liv Promotion Exclusion 22. Spend £100 get £5 off next order 23. Vouchers & Discounts 24. Refer a Friend Scheme 25. June Offers 2010 26. World Cup Discount 1. USE OF WEBSITE AND REGISTRATION

1. Use of website and registration

To be eligible to purchase Goods you hereby represent and warrant that the personal information, which you are required to provide when you register as a customer is true, accurate and current in all respects. It is your responsibility to inform us of any changes to that information (including your e-mail address) by contacting us at support@yourecoworld.com or at 0044 844 826 0348 (open 9am to 7pm, Monday – Friday, except bank holidays).

We do not permit the following: * Any other person sharing your user name and password; or * Access through a single name and password being made available to multiple users on a network; or * Impersonation of any other person or entity or to use a false name or a name that you are not authorised to use.

You are responsible for all use of the Website made by you and for preventing unauthorised use of your user name and password. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your user name and password, please notify us immediately.

If following registration with the Website you decide that you no longer wish to remain registered with the Website you may cancel your registration by sending notice of cancellation to support@YourEcoWorld.com.

Without limiting our other remedies, we may immediately issue a warning, suspend or terminate your subscription, use or access to this Website and refuse to provide our services to you without notice to you: (a) if you breach any of these Terms or warranties or any documents incorporated by reference or; (b) if we are unable to verify or authenticate any information that you provide to us during the course of any applicable registration or; (c) if we believe that your actions may cause legal liability for you, our users (registered or otherwise) or us.

Privacy

Please review our privacy policy below, which explains our use of the information you provide via this Website.

We are committed to protecting your privacy. We use industry standard security to safeguard the confidentiality and storage of your personally identifiable information in accordance with current UK Data Protection legislation and guidelines, however, please be aware that "perfect security" does not exist on the internet. Further, it remains each user’s responsibility to safeguard against unauthorised access to their user details, to ensure that only the user logs on to the Website and to ensure that the user logs off from the Website when not using it and to keep his/her log-in details safe.

You can access our Website homepage and browse this Website without disclosing your personal data.

When you shop on this Website, we will ask you to input and will collect personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

Your personal information will be exclusively used for individual customer care. We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the Data Protection Act. We use your information only for the following purposes: * processing your orders accurately and efficiently (e.g. providing your credit card details to a third party secure server for payment authorisation); * to hear your opinion about our products and services; * if you consent, to advise you of new Website content and provide advertisements to you; * to administer this Website; * where applicable, we may, by law, be forced to disclose certain information to government or law enforcement agencies. Therefore, although we take every effort to protect your privacy, you should not expect that your personally identifiable information or private communications will always remain private. * if you consent, to notify you of new products or special offers that we think you will find of interest.

You will only receive promotional information from us if you opt in by ticking the appropriate box as you go through the registration process. You can unsubscribe

If you would like to check the details we hold about you please do not hesitate to contact us. We will be happy to review and update, amend or delete your records as necessary.

We never pass, disclose or sell our customers’ personal details to any marketing lists.

We may be monitoring customer traffic patterns and Website usage so that we can learn about how people are using the Website and how we can improve our service. This can include the use of a "cookie". Cookies are small text files that are sent to your browser and stored on your computer's hard disc. If you wish, you can modify your browser to prevent this happening. Please note however that by disabling cookies, this may impair your experience of our Website.

We do not knowingly collect personal data from children. We do not sell products for purchase by children. Any children’s products sold are intended for purchase by adults.

From time to time, we may provide you with the opportunity to enter competitions, surveys, free prize draws, exclusive offers and promotions ("Events") via our Website and we may require your contact information (for example, your name and email address) and demographic information (for example, your age or interests). In such cases, you consent to our providing your personal information to those third parties as necessary in order to effect these Events as applicable. In such cases, we are not responsible for the privacy policy of those third parties. You may also be subject to additional terms and conditions which will be made known to you at the time of such Events.

Security

We have taken steps to ensure the security and privacy of our systems and our user’s data and personal information. Our Website uses a market leading secure payment system: SagePay. SagePay incorporates the additional MasterCard "MasterCard Securecode" and Visa "Verified by Visa" security systems.

At checkout you linked to SagePay via an SSL encrypted secure page where you complete your order by providing your credit card details. Systems which encrypt potentially sensitive information by Secure Sockets Layer (SSL) technology provide the best possible protection on the internet. You can identify that you are on a secure site when the padlock appears at the bottom of the screen.

All card details are encrypted using 128-bit encryption; they are not held in clear text on any Website. When you choose to pay online, your card details will not be available to YourEcoWorld employees. Your card details are input into SagePay's secure site and we do not have access to them at any time. Your card and address details are security checked and verified with the relevant card issuer and your payment is pre-authorised. You will receive a message in your internet browser window to tell you that payment has been authorised, and we will receive confirmation from the payment provider.

We are not liable for any unauthorised, erroneous or denied payments.

If you have any security concerns or questions please contact us at support@yourecoworld.com or on +44 (0)844 826 0348

Placing an Order with Us

You place your order by clicking on the submit order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

Once you have placed your order, we will send to you an acknowledgement email detailing the Goods that you have ordered, a payment reference and the value of your order which will be debited from your credit/debit card.

Unless we have notified you that we are not able to accept your order or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us will take place at the time and date that we notify you by e-mail that we have despatched the Goods ordered by you. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

You will be sent a VAT invoice. If you are sending a gift, the invoice will be sent separately to the card holder’s address. This invoice also acts as a VAT receipt.

If we are unable to fulfil your order following our order acknowledgement (i.e. in relation to any non-acceptance of an order), we will contact you by email or telephone to advise you of this as soon as possible. You will be given a full refund of what you have paid in relation to any such non-fulfilled order. Please note that the only exception to this full refund policy is in relation to bespoke or customised Goods – in such cases we CANNOT offer a refund of any kind.

Price

The price of the Goods shall be the price quoted on the Website on the date of acceptance of the order by us. If we find a pricing error on our Website we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or cancelling it. If you cancel and you have paid for the Goods, you will be given a full refund. For the avoidance of doubt, we are neither bound nor liable in any way to provide Goods to you on the basis of any pricing error (obvious or otherwise) found or posted on our Website.

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the currently applicable rate. VAT will be deducted for orders made from non-EU resident customers for a non-EU delivery address.

The price of the Goods does not include delivery. You will pay the delivery charges by the method specified in your order for transport and packaging as quoted on the Website on the date of acceptance of the order. 

Payment

Payment of the price of an order must be received by us and cleared before despatch of your Goods.

We accept MasterCard, Visa, Maestro and Solo for online payment. All transactions are in pounds sterling (£). If paying by credit or debit card, please advise us of the billing address your provider holds on file. You confirm that the credit or debit card that is being used is yours. We cannot be liable for any unauthorised transactions nor can we be held liable for any denied payments which are a result of the information provided by you.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will contact the card holder to advise. However, we shall not be responsible for any costs or inconvenience caused by a subsequent delay, denial or payment or subsequent non-delivery of any Goods on the basis of the above.

If you would prefer not to send your credit or debit card details over the internet, you are still able to choose the goods you require using our shopping cart facility. At checkout you simply choose your preferred payment option: Payment by Credit Card, PayPal, Cheque or Telephone Ordering. We would be delighted to take payment for your order by telephone. 

Delivery

Every effort is made to ensure that your order is despatched within 48 hours of cleared payment.

If your ordered item is unexpectedly out of stock, we will part ship your order from our warehouse until you receive the full order.

If we do not have the out of stock product, we will contact you to offer an alternative, and if we cannot contact you, or you so wish, we will give you a refund for that out of stock item.

We use Royal Mail or specialist mailing or express couriers, depending on the service level required or requested. Delivery in the UK by these methods usually takes between 1 - 5 working days and up to 14 working days for the rest of the world after despatch.

Please note that we do not accept any liability whatsoever for any delay in delivery caused by third parties (including Royal Mail or any mailing or courier service companies) that we may use to deliver your order.

The method and address for delivery shall be as specified in your order. Parcels may require a signature on delivery. If you will not be at your home address during normal office hours, you may wish to give us an alternative delivery address, such as a work address. Please ensure we have the full address including your full postal code (PO Box addresses are not acceptable for delivery) and a contact telephone number.

Upon receipt of the Goods you must inspect them, we will also provide you with sufficient details to enable you to: * exercise your right of cancellation; and * address any intended cancellation or complaint to the correct place of business.

If any item arrives damaged or defective, please contact us in accordance with the Damaged Goods policy below and we will make arrangements for a replacement to be delivered to you.

Postage & Packing

Free delivery applies to all UK Orders over £25

UK Orders of £0.01 - £24.99 will incurr a delivery charge of £2.95

Orders for delivery outside of the UK will incurr a delivery charge of £8.95

Customer Duties & Other Taxes

We cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office